This is the second part of my previous post.
Release Management – um, DevOps?
Operations Intelligence - OI
The executive team must be able to answer questions such as:
- How are we really doing vis-a-vis our SLAs?
- How long since our last downtime?
- What do we invest our next dollar in?
- What are the main causes of our customer churn?
- How many changes have succeeded, failed, rolled-back?
- Which components are most troublesome?
- What customers might be affected by changes to this particular asset?
- How are our TOP 10 customers fairing?
- Are we improving with our incident management?
- How do the last twelve trailing months look like?